Cassandra McGraw

Therapy Aid Client /Relationships Team Member

I started at The Psych Professionals last year as part of the Client Relationship Team, where I always made it my priority to help people to the best of my ability. I am now in my final year of a dual bachelor’s degree in Psychology and Criminology and have been given the amazing opportunity to utilize my knowledge and continue to help clients at the Psych Professionals as a Therapy Aide. I am passionate about supporting people and proving the best treatment by pushing myself to expand my skills, experiences, and knowledge.

I have always known that I wanted to work in a profession that allowed me to help people. I had previously studied Biomedicine in the hopes of entering Medicine, however I had found that my true passion is in human behaviour. Switching to a degree in psychology has enabled me to not only pursue a career helping people but has allowed me to flourish in an environment where my core traits of being empathetic and caring can thrive.

I have experience working as a Psychology Assistant, creating and maintaining client relationships and supporting the clinical team. I also have experience volunteering support to the older age community recognizing them as a vulnerable group in need.

It has been a dream come true to work with such a fantastic and supportive group of people at The Psych Professionals. I look forward to continuing to learn and advance my skills, as well as providing therapy and support to a range of people through a client centred approach.

To learn more or book an appointment with Cassandra, contact our friendly Client Relationships Team on 07 3801 1772 or contact us here.


Who are you?

  • My name is Cassandra McGraw, and I am in my final year of University studying for a dual degree in Psychology and Criminology.

What is your role?

  • I am a Therapy Aide. This role means that I create therapy plans with Principal Psychologist Chelsea Knight and support clients in achieving those goals, working within their therapy plans.

Is there anything the public needs to know about your role?

  • I am not a qualified psychologist. Given that I am completing my bachelor’s this year I am unable to provide treatment similar to that of a registered psychologist or provisional psychologist, my role has me working in close contact with the Principal Psychologist to ensure that clients are receiving the best support for their tailored therapy plans.

Why did you train to be a Therapy Aide?

  • Being a Therapy Aide means that I get to work in close contact with a range of people and help them through their ups and downs. I have always wanted to help people to the best of my ability and I feel that this role as a Therapy Aide allows me to do so before I begin my Provisional work.

What study have you done?

  • I have studied a Bachelor’s of Biomedicine at UQ, and am currently studying a dual degree in Psychology and Criminology at QUT. I am due to graduate at the end of this year.

What motivates you to come to work every day?

  • Knowing that I am going to be able to support and help people achieve their goals. I am very passionate about my work and about my clients. I also love the people I work with. The Psych Professionals has such a fantastic group of clinicians that I see every day.

What is your previous experience?

  • In addition to the experience stated above, prior to working as a Therapy Aide at The Psych Professionals, I was a part of the Client Relationship Team. This role had me interacting with people on a daily basis, where I would provide them with recommendations for support and triage. I always took this role above and beyond to ensure that each person who called felt heard and cared for.

What do you love/respect the most about your clients?

  • I love their strength and hope. It takes a lot of strength to get help and support, and even more strength to continue. Even in their hardest times, I have the utmost respect for my clients who continue to have hope and work through their therapy plans to the best of their abilities.

What types of clients do you primarily work with?

  • Given that my role as a Therapy Aide means I cannot provide the same treatment as a registered psychologist, I primarily work with children and clients whose presenting problems require a lot of support through tailored therapy plans.

What approach do you take?

  • I take a client-centred approach. This means that my therapy and how I progress with therapy are based entirely on how the client is feeling and how comfortable they are. My approach has me being very flexible to the client’s needs and wants, and not stuck in a scripted unempathetic therapy session.

Other information you think clients/general public would like to know?

  • I am always dedicated to my clients 110%. Although I am yet to become a registered psychologist, my training and experience mean that I am able and willing to provide the best support possible. My passion for helping people extends out of work, and I love researching and continuing to learn and improve my skills in my spare time. I am a very friendly, empathetic, and positive person who is always going to make sure that you feel heard and cared for.
  • Anxiety
  • Depression
  • Building Self Esteem
  • Medicare (Better Access / Mental Health Care Plan)
  • Medicare (Chronic Disease Self-Management)
  • NDIS (Plan and Self Managed clients)
  • Private Health
  • Private Pay


Tuesday & Wednesday